{"id":9165,"date":"2022-07-28T20:16:34","date_gmt":"2022-07-28T12:16:34","guid":{"rendered":"https:\/\/conferences.marketing-interactive.com\/tradedesk\/?page_id=4"},"modified":"2025-02-10T16:25:15","modified_gmt":"2025-02-10T08:25:15","slug":"homepage","status":"publish","type":"page","link":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/","title":{"rendered":"Mastering the Customer Journey"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-LandingPage-Background.jpg&#8221; parallax=&#8221;on&#8221; width=&#8221;100vw&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;4px||0px|||&#8221; background_image_phone=&#8221;https:\/\/devconferences.marketing-interactive.com\/grb\/wp-content\/uploads\/sites\/50\/2024\/03\/br-bg-2.jpg&#8221; background_enable_image_phone=&#8221;on&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100vw&#8221; max_width=&#8221;100vw&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|0px||0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; custom_css_main_element=&#8221;max-width:100vw !important;&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;60px|30px|60px|30px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;40px|10px|40px|10px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;min-height: 80vh;||display:flex;||flex-direction: column;||align-items: center;||justify-content: center;&#8221;][et_pb_text _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;53px&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;34px&#8221; max_width=&#8221;600px&#8221; module_alignment=&#8221;center&#8221; header_text_shadow_style=&#8221;preset2&#8243;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #fd7e13;\"> MASTERING THE<br \/>CUSTOMER JOURNEY<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;53px&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;34px&#8221; max_width=&#8221;600px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;30px||30px||false|false&#8221; header_text_shadow_style=&#8221;preset2&#8243;]<\/p>\n<h2 style=\"text-align: center;\">Exploring the Future of Retail Marketing<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; header_3_line_height=&#8221;1.2em&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><strong>13 February 2025<\/strong><br \/><strong>9:30am \u2013 12:00pm SGT<\/strong><br \/><strong>Venue: The Warehouse Hotel<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjU3MTgifX0=@&#8221; button_text=&#8221;Book Your Complimentary Seats Now&#8221; button_alignment=&#8221;center&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Book Your Complimentary Seats Now&#8221; _builder_version=&#8221;4.9.2&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; transform_scale=&#8221;96%|96%&#8221; custom_margin=&#8221;20px||30px||false|false&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-16px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|auto|-55px|auto||&#8221; custom_padding=&#8221;||||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px||40px||false|false&#8221; custom_css_main_element=&#8221;display: flex;||align-items: center;&#8221;][et_pb_text admin_label=&#8221;About the event&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h3 class=\"h2\">The retail landscape is being reshaped by rapid technological advancements, evolving consumer behaviours, and the rise of new digital channels. To thrive in this dynamic environment, brands must master the art of customer journey management and anticipate the future of retail marketing.<\/h3>\n<p>Join us for an exclusive event exploring the key trends and technologies that will define the next era of retail, including the rise of Connected Retail, the blurring of online and offline experiences, and the increasing demand for personalisation.<br \/>This event will provide valuable insights into:<\/p>\n<ul>\n<li>The future of retail: Understand the forces shaping tomorrow&#8217;s retail landscape and the challenges and opportunities they present.<\/li>\n<li>Connected Retail: Discover how this innovative approach can bridge the gap between physical and digital, creating seamless and engaging customer journeys.<\/li>\n<li>Customer-centric strategies: Learn how to build a cohesive brand experience across all channels, leverage data-driven insights, and foster lasting customer relationships.<\/li>\n<li>Emerging technologies: Explore the role of AI, machine learning, and immersive experiences in enhancing customer engagement.<\/li>\n<li>Leadership perspectives: Gain valuable insights from industry leaders and brand-side innovators during our engaging fireside chat and panel discussion.<\/li>\n<\/ul>\n<p>Don&#8217;t miss this opportunity to gain a competitive edge and master the customer journey in the exciting future of retail marketing.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Speakers&#8221; module_id=&#8221;speakers&#8221; module_class=&#8221;color1-box&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221;][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.9.2&#8243; custom_margin=&#8221;-30px||||false|false&#8221;]<\/p>\n<h3 class=\"h1\" style=\"text-align: center;\">SPEAKERS<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;speaksers-small-row&#8221; _builder_version=&#8221;4.9.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;90%&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;||3px|||&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_team_member name=&#8221;Nikhil Rao&#8221; position=&#8221;Chief Marketing Officer&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/02\/Nikhil-Rao_img.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Mars &#8211; Nikhil Rao&#8221; module_class=&#8221;divioverlay-11189&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221;]<\/p>\n<p><strong>Mars<\/strong><\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_team_member name=&#8221;Dheeraj Raina&#8221; position=&#8221;Vice President and Head of Integrated Marketing and Communications for Southeast Asia&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Dheeraj_Raina_Mastercard.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Mastercard &#8211; Dheeraj Raina&#8221; module_class=&#8221;divioverlay-11124&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221;]<strong>Mastercard<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_team_member name=&#8221;Shane Ang&#8221; position=&#8221;Regional Head of Intelligence &#038; Performance (Asia Pacific)&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/02\/Shane-Ang-Photo.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Mo\u00ebt Hennessy &#8211; Shane Ang&#8221; module_class=&#8221;divioverlay-11137&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221;]<\/p>\n<p><strong>Mo\u00ebt Hennessy<\/strong><\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_team_member name=&#8221;Raushida Vasaiwala&#8221; position=&#8221;Strategic Advisor&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/02\/Raushida_Vasaiwala.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Martech and SaaS  &#8211; Raushida Vasaiwala&#8221; module_class=&#8221;divioverlay-11146&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221;]<strong>Martech and SaaS <\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;speaksers-small-row&#8221; _builder_version=&#8221;4.9.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;90%&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;||3px|||&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_team_member name=&#8221;Yik Hun Lee&#8221; position=&#8221;Vice President Partnerships&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/02\/Yik-Hun.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;minden.ai &#8211; Yik Hun Lee&#8221; module_class=&#8221;divioverlay-11193&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221;]<\/p>\n<p><strong>Minden AI<\/strong><\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_team_member name=&#8221;Richard Murray&#8221; position=&#8221;Head of Growth for Connected Retail, APAC &#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Richard_Murray_adm_Group.jpeg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;adm Group &#8211; Richard Murray&#8221; module_class=&#8221;divioverlay-11128&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221;]<strong>adm Group<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_team_member name=&#8221;Soren Beaulieu&#8221; position=&#8221;Regional Content &#038; Strategy Director&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/grb-hk\/wp-content\/uploads\/sites\/53\/2024\/07\/Soren_headshot.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;MARKETING-INTERACTIVE &#8211; Soren Beaulieu&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221;]<strong>MARKETING-INTERACTIVE<\/strong>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_team_member name=&#8221;Rezwana Manjur&#8221; position=&#8221;Editor-in-chief&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/REZ_v1.jpg&#8221; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;MARKETING-INTERACTIVE &#8211; Editor-in-chief&#8221; module_class=&#8221;divioverlay-10859&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; disabled=&#8221;on&#8221;]<\/p>\n<p><strong>MARKETING-INTERACTIVE<\/strong><\/p>\n<p>[\/et_pb_team_member][et_pb_team_member name=&#8221;Karen Wong&#8221; position=&#8221;Deputy Editor \u2013 North Asia&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/grb-hk\/wp-content\/uploads\/sites\/53\/2024\/07\/Karen-Wong-img-1.jpg&#8221; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;MARKETING-INTERACTIVE &#8211; Karen Wong&#8221; module_class=&#8221;divioverlay-10859&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; disabled=&#8221;on&#8221;]<\/p>\n<p><strong>MARKETING-INTERACTIVE<\/strong><\/p>\n<p>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221; Why should YOU join?&#8221; module_class=&#8221; bg-white box-img blurb-version-1 &#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; disabled=&#8221;on&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221;][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.0.7&#8243; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.2&#8243;]<\/p>\n<h3 style=\"text-align: center\" class=\"h1\">Why you should join?<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;blurbs-grid&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Understand the challenges from real life situations and discover workable solutions&#8221; image=&#8221;https:\/\/devconferences.marketing-interactive.com\/tradedesk\/wp-content\/uploads\/sites\/38\/2022\/08\/5.png&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Network with lik<br \/>\ne-minded practitioners from the industry &#8221; image=&#8221;https:\/\/devconferences.marketing-interactive.com\/tradedesk\/wp-content\/uploads\/sites\/38\/2022\/08\/6.png&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Expand your knowledge; be updated with issues and trends of today&#8221; image=&#8221;https:\/\/devconferences.marketing-interactive.com\/tradedesk\/wp-content\/uploads\/sites\/38\/2022\/08\/7.png&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Fun, educational and engaging&#8221; image=&#8221;https:\/\/devconferences.marketing-interactive.com\/tradedesk\/wp-content\/uploads\/sites\/38\/2022\/08\/8.png&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;AGENDA&#8221; module_class=&#8221;color3-box&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221;][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.9.2&#8243; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.2&#8243;]<\/p>\n<h3 class=\"h1\" style=\"text-align: center;\">AGENDA<\/h3>\n<p style=\"text-align: center;\"><strong>13 February 2025<\/strong><br \/>9:30am &#8211; 12:00pm SGT<br \/>Venue: The Warehouse Hotel<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Agenda&#8221; module_id=&#8221;agenda&#8221; module_class=&#8221;bg-white&#8221; _builder_version=&#8221;4.9.2&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221;][et_pb_row _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_countdown_timer date_time=&#8221;2025-02-13 09:30&#8243; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; use_background_color=&#8221;off&#8221;][\/et_pb_countdown_timer][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Agenda row&#8221; module_class=&#8221;agenda_row&#8221; _builder_version=&#8221;4.9.2&#8243; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;agenda_row_description&#8221; _builder_version=&#8221;4.9.2&#8243;][et_pb_text admin_label=&#8221;09:30&#8243; module_class=&#8221;time&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;20px||||false|false&#8221;]<strong>09:30<\/strong>[\/et_pb_text][et_pb_text admin_label=&#8221;REGISTRATION AND COFFEE&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||9px|||&#8221;]<\/p>\n<h4>REGISTRATION AND COFFEE<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Agenda row&#8221; module_class=&#8221;agenda_row&#8221; _builder_version=&#8221;4.9.2&#8243; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;agenda_row_description&#8221; _builder_version=&#8221;4.9.2&#8243;][et_pb_text admin_label=&#8221;10:00&#8243; module_class=&#8221;time&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;20px||1px||false|false&#8221;]<\/p>\n<p><strong>10:00<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;WELCOME BY MARKETING-INTERACTIVE&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||11px|||&#8221;]<\/p>\n<h4> WELCOME BY MARKETING-INTERACTIVE<\/h4>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Speaker:&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Speaker:<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_team_member name=&#8221;Soren Beaulieu&#8221; position=&#8221;Regional Content &#038; Strategy Director&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/grb-hk\/wp-content\/uploads\/sites\/53\/2024\/07\/Soren_headshot.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;MARKETING-INTERACTIVE &#8211; Soren Beaulieu&#8221; module_class=&#8221;divioverlay-10717&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<strong>MARKETING-INTERACTIVE<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Agenda row&#8221; module_class=&#8221;agenda_row&#8221; _builder_version=&#8221;4.9.2&#8243; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;agenda_row_description&#8221; _builder_version=&#8221;4.9.2&#8243;][et_pb_text admin_label=&#8221;10:05&#8243; module_class=&#8221;time&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;20px||1px||false|false&#8221;]<\/p>\n<p><strong>10:05<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;%22RETAIL REVLUTION:NAVIGATING THE CUSTOMER JOURNEY IN A CONNECTED WORLD%22 BY ADM GROUP&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221;]<\/p>\n<p><strong>OPENING PRESENTATION<\/strong><\/p>\n<h3>&#8220;RETAIL REVOLUTION:NAVIGATING THE CUSTOMER JOURNEY IN A CONNECTED WORLD&#8221; BY ADM GROUP<\/h3>\n<ul>\n<li>This presentation explores the forces shaping the future of retail, including the rise of Connected Retail, the blurring of online and offline experiences, and the increasing demand for personalisation.<\/li>\n<li>Discover how brands can leverage these trends to create seamless, engaging customer journeys that drive loyalty and growth.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Speaker:&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Speaker:<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_team_member name=&#8221;Richard Murray&#8221; position=&#8221;Head of Growth for Connected Retail, APAC &#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Richard_Murray_adm_Group.jpeg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;adm Group &#8211; Richard Murray&#8221; module_class=&#8221;divioverlay-11128&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<strong>adm Group<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Agenda row&#8221; module_class=&#8221;agenda_row&#8221; _builder_version=&#8221;4.9.2&#8243; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;agenda_row_description&#8221; _builder_version=&#8221;4.9.2&#8243;][et_pb_text admin_label=&#8221;10:35&#8243; module_class=&#8221;time&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;20px||1px||false|false&#8221;]<\/p>\n<p><strong>10:35<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;A CMO&#8217;S VISION FOR THE FUTURE&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221;]<\/p>\n<p><strong>FIRESIDE CHAT<\/strong><\/p>\n<h3>A CMO&#8217;S VISION FOR THE FUTURE<\/h3>\n<ul>\n<li>Join an insightful conversation with a senior marketing executive as they share their perspective on the future of customer engagement.<\/li>\n<li>Gain insights into how leading brands are adapting to changing consumer behaviours, embracing new technologies, and building customer-centric strategies for success.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Speakers:&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Speakers:<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_team_member name=&#8221;Dheeraj Raina&#8221; position=&#8221;Vice President and Head of Integrated Marketing and Communications for Southeast Asia&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Dheeraj_Raina_Mastercard.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Mastercard &#8211; Dheeraj Raina&#8221; module_class=&#8221;divioverlay-11124&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<strong>Mastercard<\/strong>[\/et_pb_team_member][et_pb_team_member name=&#8221;Richard Murray&#8221; position=&#8221;Head of Growth for Connected Retail, APAC &#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Richard_Murray_adm_Group.jpeg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;adm Group &#8211; Richard Murray&#8221; module_class=&#8221;divioverlay-11128&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<strong>adm Group<\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Agenda row&#8221; module_class=&#8221;agenda_row&#8221; _builder_version=&#8221;4.9.2&#8243; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;agenda_row_description&#8221; _builder_version=&#8221;4.9.2&#8243;][et_pb_text admin_label=&#8221;11:00&#8243; module_class=&#8221;time&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;20px||1px||false|false&#8221;]<\/p>\n<p><strong>11:00<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;NETWORKING BREAK&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h4>NETWORKING BREAK<\/h4>\n<p>Recharge and connect! Take this opportunity to engage in meaningful conversations with industry peers, share ideas, and forge valuable connections over refreshments.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Agenda row&#8221; module_class=&#8221;agenda_row&#8221; _builder_version=&#8221;4.9.2&#8243; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;agenda_row_description&#8221; _builder_version=&#8221;4.9.2&#8243;][et_pb_text admin_label=&#8221;11:15&#8243; module_class=&#8221;time&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;20px||1px||false|false&#8221;]<\/p>\n<p><strong>11:15<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;MASTERING THE CUSTOMER JOURNEY: STRATEGIES FOR SUCCESS IN TOMORROW&#8217;S RETAIL LANDSCAPE&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p><strong>PANEL DISCUSSION<\/strong><\/p>\n<h3>MASTERING THE CUSTOMER JOURNEY: STRATEGIES FOR SUCCESS IN TOMORROW&#8217;S RETAIL LANDSCAPE<\/h3>\n<ul>\n<li>Our expert panel of industry leaders and brand-side innovators will discuss the key strategies for optimising the customer journey in the future of retail.<\/li>\n<li>Hear diverse perspectives on leveraging Connected Retail, creating immersive experiences, and building lasting customer relationships in an increasingly digital world.<\/li>\n<li>This interactive discussion will provide actionable takeaways to help you navigate the evolving retail landscape and achieve customer-centric success.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Speakers:&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Speakers:<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_team_member name=&#8221;Nikhil Rao&#8221; position=&#8221;Chief Marketing Officer&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/02\/Nikhil-Rao_img.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Mars &#8211; Nikhil Rao&#8221; module_class=&#8221;divioverlay-11189&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Mars<\/strong><\/p>\n<p>[\/et_pb_team_member][et_pb_team_member name=&#8221;Shane Ang&#8221; position=&#8221;Regional Head of Intelligence &#038; Performance (Asia Pacific)&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/02\/Shane-Ang-Photo.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Mo\u00ebt Hennessy &#8211; Shane Ang&#8221; module_class=&#8221;divioverlay-11137&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Mo\u00ebt Hennessy<\/strong><\/p>\n<p>[\/et_pb_team_member][et_pb_team_member name=&#8221;Yik Hun Lee&#8221; position=&#8221;Vice President Partnerships&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/02\/Yik-Hun.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;minden.ai &#8211; Yik Hun Lee&#8221; module_class=&#8221;divioverlay-11193&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Minden AI<\/strong><\/p>\n<p>[\/et_pb_team_member][et_pb_team_member name=&#8221;Richard Murray&#8221; position=&#8221;Head of Growth for Connected Retail, APAC &#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Richard_Murray_adm_Group.jpeg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;adm Group &#8211; Richard Murray&#8221; module_class=&#8221;divioverlay-11128&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<strong>adm Group<\/strong>[\/et_pb_team_member][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Moderator:&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221;]<\/p>\n<p><strong>Moderator:<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_team_member name=&#8221;Raushida Vasaiwala&#8221; position=&#8221;Strategic Advisor&#8221; image_url=&#8221;https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/02\/Raushida_Vasaiwala.jpg&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Martech and SaaS  &#8211; Raushida Vasaiwala&#8221; module_class=&#8221;divioverlay-11146&#8243; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;||4px|||&#8221; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221;]<strong>Martech and SaaS <\/strong>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Agenda row&#8221; module_class=&#8221;agenda_row&#8221; _builder_version=&#8221;4.9.2&#8243; collapsed=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;agenda_row_description&#8221; _builder_version=&#8221;4.9.2&#8243;][et_pb_text admin_label=&#8221;12:00&#8243; module_class=&#8221;time&#8221; _builder_version=&#8221;4.9.2&#8243; custom_padding=&#8221;4px||1px||false|false&#8221;]<\/p>\n<p><strong>12:00<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;NETWORKING AND END OF EVENT&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h4>NETWORKING AND END OF EVENT<\/h4>\n<p>Enhanced: Continue the conversation! Enjoy a final opportunity to network with fellow attendees and speakers, solidifying new connections and reflecting on the key takeaways from the day.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;304px&#8221; custom_padding=&#8221;0px||15px||false|false&#8221; disabled=&#8221;on&#8221; collapsed=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;||64px|||&#8221; custom_padding=&#8221;3px|||||&#8221;]<\/p>\n<h3 class=\"h1\" style=\"text-align: center\"><span style=\"font-size: x-large\">Content Partner<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/devconferences.marketing-interactive.com\/tradedesk\/wp-content\/uploads\/sites\/38\/2022\/09\/KANTAR_Small_Logo_Black_RGB.jpg&#8221; title_text=&#8221;KANTAR_Large_Logo_Black_CMYK&#8221; url=&#8221;https:\/\/www.kantar.com\/&#8221; url_new_window=&#8221;on&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;192px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-38px|||||&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Contact &#8221; module_id=&#8221;contact&#8221; module_class=&#8221;color1-box&#8221; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;35px||39px|||&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.0.7&#8243; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.2&#8243;]<\/p>\n<h4 class=\"h1\" style=\"text-align: center;\">Contact us<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Joey Teh<\/strong><br \/><em>Regional Event Producer<\/em><br \/>MARKETING-INTERACTIVE<br \/><a href=\"mailto:joeyt@marketing-interactive.com\"><strong>joeyt@marketing-interactive.com<\/strong><\/a><br \/>Tel: +65 9199 3130<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MASTERING THECUSTOMER JOURNEYExploring the Future of Retail Marketing13 February 20259:30am \u2013 12:00pm SGTVenue: The Warehouse HotelThe retail landscape is being reshaped by rapid technological advancements, evolving consumer behaviours, and the rise of new digital channels. To thrive in this dynamic environment, brands must master the art of customer journey management and anticipate the future of [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":11073,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9165","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mastering the Customer Journey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mastering the Customer Journey\" \/>\n<meta property=\"og:description\" content=\"MASTERING THECUSTOMER JOURNEYExploring the Future of Retail Marketing13 February 20259:30am \u2013 12:00pm SGTVenue: The Warehouse HotelThe retail landscape is being reshaped by rapid technological advancements, evolving consumer behaviours, and the rise of new digital channels. To thrive in this dynamic environment, brands must master the art of customer journey management and anticipate the future of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Journeys 2025\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-10T08:25:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-Banner.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1250\" \/>\n\t<meta property=\"og:image:height\" content=\"938\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/\",\"url\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/\",\"name\":\"Mastering the Customer Journey\",\"isPartOf\":{\"@id\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-Banner.jpg\",\"datePublished\":\"2022-07-28T12:16:34+00:00\",\"dateModified\":\"2025-02-10T08:25:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#primaryimage\",\"url\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-Banner.jpg\",\"contentUrl\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-Banner.jpg\",\"width\":1250,\"height\":938},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mastering the Customer Journey\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#website\",\"url\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/\",\"name\":\"Customer Journeys 2025\",\"description\":\"Exploring the Future of Retail Marketing\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mastering the Customer Journey","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/","og_locale":"en_US","og_type":"article","og_title":"Mastering the Customer Journey","og_description":"MASTERING THECUSTOMER JOURNEYExploring the Future of Retail Marketing13 February 20259:30am \u2013 12:00pm SGTVenue: The Warehouse HotelThe retail landscape is being reshaped by rapid technological advancements, evolving consumer behaviours, and the rise of new digital channels. To thrive in this dynamic environment, brands must master the art of customer journey management and anticipate the future of [&hellip;]","og_url":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/","og_site_name":"Customer Journeys 2025","article_modified_time":"2025-02-10T08:25:15+00:00","og_image":[{"width":1250,"height":938,"url":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-Banner.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/","url":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/","name":"Mastering the Customer Journey","isPartOf":{"@id":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#website"},"primaryImageOfPage":{"@id":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#primaryimage"},"image":{"@id":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-Banner.jpg","datePublished":"2022-07-28T12:16:34+00:00","dateModified":"2025-02-10T08:25:15+00:00","breadcrumb":{"@id":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#primaryimage","url":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-Banner.jpg","contentUrl":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-content\/uploads\/sites\/59\/2025\/01\/Adm-Banner.jpg","width":1250,"height":938},{"@type":"BreadcrumbList","@id":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/"},{"@type":"ListItem","position":2,"name":"Mastering the Customer Journey"}]},{"@type":"WebSite","@id":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/#website","url":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/","name":"Customer Journeys 2025","description":"Exploring the Future of Retail Marketing","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/pages\/9165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/comments?post=9165"}],"version-history":[{"count":41,"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/pages\/9165\/revisions"}],"predecessor-version":[{"id":11211,"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/pages\/9165\/revisions\/11211"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/media\/11073"}],"wp:attachment":[{"href":"https:\/\/devconferences.marketing-interactive.com\/connected-retail-2025\/wp-json\/wp\/v2\/media?parent=9165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}