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Welcome to<\/p>\n
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Customer Experience has definitively taken the driver\u2019s seat in the worldwide market. Discerning consumers are more well-informed on the global trends and are expecting local and regional brands to take on the mantle. Customer interaction comes at a premium and brands are constantly on the lookout for ways to innovate, impress and instil loyalty in their customers.<\/p>\n
Brands today need a firm grasp on how their customers perceive their CX across the entire customer journey. They must seek ways to design seamless experiences across different journeys and share critical insights across the organisation to help foster repeat business and customer advocacy.<\/p>\n
Through a series of thought-provoking discussions, exclusive case study presentations and interactive roundtables, Experience 360<\/strong> by Marketing Interactive<\/strong> will bring together visionaries and leaders behind the region\u2019s most iconic brands come together to tell the stories behind their breakthrough customer, product, and brand experiences. From the inspirational to the practical, each session of the conference is designed to play a role in helping attendees to become world-class CX leaders. 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Data has never been more important than it is today. There has been a wealth of it made available but few are utilising them to their fullest extent. Marketers are still grappling as they try to effectively collate, evaluate and implement strategies based on the insights they\u2019ve gained.\u00a0<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Multi-Channel Optimisation” use_icon=”on” font_icon=”%%103%%” icon_color=”#ffffff” use_icon_font_size=”on” icon_font_size=”60px” admin_label=”Multi-Channel Optimisation” _builder_version=”4.3.3″ header_font=”|600|||||||” header_text_align=”left” header_letter_spacing=”1px” body_font=”||||||||” body_text_color=”#ffffff” background_color=”rgba(0,0,0,0)” background_color_gradient_direction=”149deg” module_alignment=”right” custom_padding=”20px|20px|20px|20px|true|true” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_radii=”on|4px|4px|4px|4px” border_width_all=”1px” border_color_all=”rgba(255,255,255,0.2)” box_shadow_style=”preset3″]<\/p>\n With the exponential adoption of mobile and subsequent increase in digital uptime of consumers, optimising every channel to provide seamless service, exciting experiences and app longevity proves to be a challenge for brands. Customers demand instant gratification and are not satisfied with waiting just a second longer.<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”Row” module_class=”flex-row-wrapper” _builder_version=”4.3.3″ width_tablet=”” width_phone=”” width_last_edited=”on|desktop” module_alignment=”center” collapsed=”off”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Service Excellence” use_icon=”on” font_icon=”%%151%%” icon_color=”#ffffff” use_icon_font_size=”on” icon_font_size=”60px” admin_label=”Service Excellence” _builder_version=”4.3.3″ header_font=”|600|||||||” header_text_align=”left” header_letter_spacing=”1px” body_font=”||||||||” body_text_color=”#ffffff” background_color=”rgba(0,0,0,0)” background_color_gradient_direction=”149deg” module_alignment=”right” custom_padding=”20px|20px|20px|20px|true|true” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_radii=”on|4px|4px|4px|4px” border_width_all=”1px” border_color_all=”rgba(255,255,255,0.2)” box_shadow_style=”preset3″]<\/p>\n It is no longer enough to reach out to your customer base through traditional mediums. The increasing demand of personalisation means that brands now have to explore new ways to address each customer individually at a scale. 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header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px”]<\/p>\n Our full line-up of expert speakers for 2020 will be announced soon \u2013 check back for regular updates!<\/p>\n If you\u2019d like to suggest a speaker\/topic or apply to speak at Experience 360 conference 2020, please contact Emira Razak<\/strong> at emirar@marketing-interactive.com<\/a><\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/speakers\/#applytospeak” url_new_window=”on” button_text=”Apply to speak” button_alignment=”center” _builder_version=”4.3.3″ custom_button=”on” button_text_size=”16px” button_text_color=”#141d40″ button_bg_color=”#fedb00″ button_bg_color_gradient_start=”#fefefe” button_bg_color_gradient_end=”#ff9100″ button_bg_color_gradient_direction=”135deg” button_bg_color_gradient_start_position=”10%” button_bg_color_gradient_overlays_image=”on” button_border_width=”0px” button_border_color=”#141d40″ button_border_radius=”25px” button_letter_spacing=”1px” button_font=”|700||on|||||” background_layout=”dark” custom_margin=”20px||||false|false” 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header_font=”|700|||||||” header_text_align=”center” header_text_color=”#141d40″ header_line_height=”0.8em” body_font=”||||||||” body_text_align=”center” body_text_color=”#e5175d” body_font_size=”14px” body_line_height=”1.4em” position_text_align=”center” position_text_color=”#000000″ position_font_size=”14px” module_alignment=”center”]<\/p>\n Qatar Airways<\/strong><\/p>\n [\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.3.3″][et_pb_team_member name=”Millie Gillon” position=”Global Head of Client Experience” image_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2020\/03\/StandardChartered_MillieGillion.jpg” _builder_version=”4.3.3″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#141d40″ header_line_height=”0.8em” body_font=”||||||||” body_text_align=”center” body_text_color=”#e5175d” body_font_size=”14px” body_line_height=”1.4em” position_text_align=”center” 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Darus” position=”Head of Corporate Affairs and Sustainability” image_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2020\/03\/Unilever_NurdianaDarus.jpg” _builder_version=”4.3.3″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#141d40″ header_line_height=”0.8em” body_font=”||||||||” body_text_align=”center” body_text_color=”#e5175d” body_font_size=”14px” body_line_height=”1.4em” position_text_align=”center” position_text_color=”#000000″ position_font_size=”14px” module_alignment=”center”]<\/p>\n PT Unilever Indonesia<\/strong><\/p>\n [\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.3.3″][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Testimonials” _builder_version=”4.3.3″ saved_tabs=”all” collapsed=”off”][et_pb_row use_custom_gutter=”on” _builder_version=”4.3.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” 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Good speakers and robust discussions.\u201d” _builder_version=”4.3.3″]<\/p>\n Chief Marketing Officer, MSIG Holdings (Asia)<\/strong><\/p>\n [\/et_pb_slide][et_pb_slide heading=”\u201cWell-planned panellists created a good conference atmosphere and allowed for a deep dive in the session. 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Click on the link to read the articles.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”flex-row-wrapper” _builder_version=”4.3.3″ module_alignment=”center” use_custom_width=”on” custom_width_px=”1700px”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Article 1″ module_id=”tellme” _builder_version=”4.3.3″ text_font=”|600|||||||” text_text_color=”#ffffff” text_letter_spacing=”1px” link_font=”|700|||||||” link_text_color=”#ffffff” header_2_text_color=”#141d40″ header_2_font_size=”45px” header_2_letter_spacing=”4px” header_3_font=”||||||||” header_3_text_color=”#dddddd” background_color=”#141d40″ background_image=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2020\/03\/ai-e1546922393884.jpg” background_blend=”overlay” background_layout=”dark” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”|||” custom_padding=”2vw|1vw|2vw|1vw|true|true” custom_padding_tablet=”” custom_padding_phone=”8vw|4vw|8vw|4vw|true|true” custom_padding_last_edited=”on|phone” link_option_url=”https:\/\/www.marketing-interactive.com\/apac-marketers-still-lacking-in-customer-experience-maturity-finds-adobe-study” link_option_url_new_window=”on” header_2_font_size_tablet=”35px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” z_index_tablet=”500″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” 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header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” border_radii=”on|4px|4px|4px|4px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px”]<\/p>\n APAC marketers still lacking in customer experience maturity, finds Adobe study<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Article 2″ module_id=”tellme” _builder_version=”4.3.3″ text_font=”|600|||||||” text_text_color=”#ffffff” text_letter_spacing=”1px” link_font=”|700|||||||” link_text_color=”#ffffff” header_2_font=”|800||on|||||” header_2_text_color=”#141d40″ header_2_font_size=”45px” header_2_letter_spacing=”4px” header_3_font=”|600|||||||” header_3_text_color=”#dddddd” background_color=”#141d40″ background_image=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2019\/03\/Conference-Icon-set-08.png” background_size=”contain” background_blend=”overlay” background_layout=”dark” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”|||” custom_padding=”2vw|1vw|2vw|1vw|true|true” custom_padding_tablet=”” custom_padding_phone=”8vw|4vw|8vw|4vw|true|true” custom_padding_last_edited=”on|phone” link_option_url=”https:\/\/www.marketing-interactive.com\/tapping-power-omnichannel” link_option_url_new_window=”on” header_2_font_size_tablet=”35px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” z_index_tablet=”500″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” border_radii=”on|4px|4px|4px|4px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px”]<\/p>\n Tapping into the power of omnichannel<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Article 3″ module_id=”tellme” _builder_version=”4.3.3″ text_font=”|600|||||||” text_text_color=”#ffffff” text_letter_spacing=”1px” link_font=”|700|||||||” link_text_color=”#ffffff” header_2_font=”|800||on|||||” header_2_text_color=”#141d40″ header_2_font_size=”45px” header_2_letter_spacing=”4px” header_3_font=”|600|||||||” header_3_text_color=”#dddddd” background_color=”#141d40″ background_image=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2020\/03\/linda-hassan_1.jpeg” background_blend=”overlay” background_layout=”dark” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”|||” custom_padding=”2vw|1vw|2vw|1vw|true|true” custom_padding_tablet=”” custom_padding_phone=”8vw|4vw|8vw|4vw|true|true” custom_padding_last_edited=”on|phone” link_option_url=”https:\/\/www.marketing-interactive.com\/domino-s-pizza-marketer-on-moving-beyond-the-platforms-in-customer-experience” link_option_url_new_window=”on” header_2_font_size_tablet=”35px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” z_index_tablet=”500″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” border_radii=”on|4px|4px|4px|4px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px”]<\/p>\n Domino’s Pizza marketer on moving beyond the platforms in customer experience<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Article 4″ module_id=”tellme” _builder_version=”4.3.3″ text_font=”|600|||||||” text_text_color=”#ffffff” text_letter_spacing=”1px” link_font=”|700|||||||” link_text_color=”#ffffff” header_2_font=”|800||on|||||” header_2_text_color=”#141d40″ header_2_font_size=”45px” header_2_letter_spacing=”4px” header_3_font=”|600|||||||” header_3_text_color=”#dddddd” background_color=”#141d40″ background_image=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2020\/03\/E360-BG-2020.jpg” background_blend=”overlay” background_layout=”dark” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”|||” custom_padding=”2vw|1vw|2vw|1vw|true|true” custom_padding_tablet=”” custom_padding_phone=”8vw|4vw|8vw|4vw|true|true” custom_padding_last_edited=”on|phone” link_option_url=”https:\/\/www.marketing-interactive.com\/what-you-need-to-know-about-cx-today-to-be-ready-for-2020″ link_option_url_new_window=”on” header_2_font_size_tablet=”35px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” z_index_tablet=”500″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” border_radii=”on|4px|4px|4px|4px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px”]<\/p>\n What you need to know about CX today to be ready for 2020<\/p>\n<\/header>\nWhat\u2019s new in 2020?<\/strong><\/h2>\n
Pre-conference workshops<\/strong><\/h4>\n
Receive a certification of completion with our Master trainer for workshops on:<\/p>\nWorkshop A<\/h4>\n
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Workshop B<\/h4>\n
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Conference day one<\/strong><\/h4>\n
Holistic service excellence<\/h4>\n
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Engage and connect at a scale<\/h4>\n
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Optimise multi-channel performance<\/h4>\n
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Conference day two<\/strong><\/h4>\n
Facilitator-led roundtable discussions focusing on:<\/h4>\n
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Experience Excellence Awards<\/h4>\n
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Benefits of Attending<\/span><\/h2>\n
Need More Reasons to Attend?<\/h2>\n
Agenda Overview<\/h2>\n
Featured Speakers
TESTIMONIALS FROM PAST DELEGATES<\/h2>\n
Sponsors & Partners<\/h2>\n
Exhibition space<\/strong><\/h4>\n
Thought leadership<\/strong><\/h4>\n
Connections<\/strong><\/h4>\n
For sponsorship opportunities, please contact:<\/h3>\n
Regional Commercial Director, SEA<\/em>
Tel:\u00a0+65 6423 0329<\/a>
Mobile:\u00a0+65 9066 0353<\/a>
Email: soontzerc@marketing-interactive.com<\/a><\/p>\nPhoto gallery:
Customer experience 2019\u00a0\u00a0<\/span><\/h2>\nExperience 360 related articles<\/span><\/h2>\n