{"id":3096,"date":"2019-06-27T16:20:34","date_gmt":"2019-06-27T08:20:34","guid":{"rendered":"https:\/\/conferences.marketing-interactive.com\/dma-my-2019\/?p=3096"},"modified":"2019-06-27T16:20:34","modified_gmt":"2019-06-27T08:20:34","slug":"kannan-rajaratnam","status":"publish","type":"post","link":"https:\/\/devconferences.marketing-interactive.com\/experience360-id\/kannan-rajaratnam\/","title":{"rendered":"Kannan Rajaratnam"},"content":{"rendered":"

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Speaker’s Profile<\/h2>\n

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Kannan Rajaratnam\u00a0<\/strong><\/h3>\n

Customer Experience and Epayments Director, Southeast Asia\u00a0<\/p>\n

ZALORA<\/strong><\/p>\n

Kannan has worked in the e-commerce industry since 2007; as an entrepreneur he successfully transformed SMEs by adapting them to a then new business model. He is now responsible for shaping and driving customer experience innovation throughout the Zalora Group, Southeast Asia. He focuses on building high levels of agility in order to adapt to ever-evolving customer expectations. Armed with passion, he has successfully digitalised various processes and adopted new communication channels to deliver a superior service at the lowest cost possible. In the past he has been actively designing user experience for start-ups and understands both business and operational needs. Today he is leading a strategic role to further enhance operational efficiency while valuing every customer\u2019s journey.<\/p>\n

\u00a0<\/p>\n

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VIEW OTHER SPEAKERS\u2019 PROFILES<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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AirAsia<\/strong><\/p>\n

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Flipkart<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ global_parent=”3344″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member admin_label=”GoCar_AlanCheah” global_parent=”3344″ name=”Alan Cheah” position=”CEO” image_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2019\/07\/Alan-Cheah.jpg” icon_color=”#6b0b0c” _builder_version=”3.26.3″ header_font=”Roboto|700|||||||” header_line_height=”1.7em” body_text_color=”#333333″ body_line_height=”1.8em” border_radii=”on|10px|10px|10px|10px” border_radii_image=”on|50%|50%|50%|50%” box_shadow_style=”preset1″ box_shadow_blur=”70px” box_shadow_color=”rgba(110,130,208,0.18)” text_orientation=”center” custom_margin=”||0px|” custom_padding=”30px|30px|30px|30px|true|true” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”8%” z_index_tablet=”500″ link_option_url=”https:\/\/devconferences.marketing-interactive.com\/dma-my-2019\/alan-cheah” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” position_text_shadow_horizontal_length_tablet=”0px” position_text_shadow_vertical_length_tablet=”0px” position_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” icon_hover_color=”#f73145″ icon_color__hover=”#f73145″ icon_color__hover_enabled=”on” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_blur_strength=”header_text_shadow_style,%91object Object%93″ body_text_shadow_horizontal_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_vertical_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_blur_strength=”body_text_shadow_style,%91object Object%93″ body_link_text_shadow_horizontal_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_vertical_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_blur_strength=”body_link_text_shadow_style,%91object Object%93″ body_ul_text_shadow_horizontal_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_vertical_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_blur_strength=”body_ul_text_shadow_style,%91object Object%93″ body_ol_text_shadow_horizontal_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_vertical_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_blur_strength=”body_ol_text_shadow_style,%91object Object%93″ body_quote_text_shadow_horizontal_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_vertical_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_blur_strength=”body_quote_text_shadow_style,%91object Object%93″ position_text_shadow_horizontal_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_vertical_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_blur_strength=”position_text_shadow_style,%91object Object%93″]<\/p>\n

GoCar Malaysia<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ global_parent=”3344″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member admin_label=”GOJEK_Aaron” global_parent=”3344″ name=”Aaron Gomez” position=”VP Digital Strategy” image_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2019\/07\/AaronGomez.jpg” icon_color=”#6b0b0c” _builder_version=”3.26.3″ header_font=”Roboto|700|||||||” header_line_height=”1.7em” body_text_color=”#333333″ body_line_height=”1.8em” border_radii=”on|10px|10px|10px|10px” border_radii_image=”on|50%|50%|50%|50%” box_shadow_style=”preset1″ box_shadow_blur=”70px” box_shadow_color=”rgba(110,130,208,0.18)” text_orientation=”center” custom_margin=”||0px|” custom_padding=”30px|30px|30px|30px|true|true” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”8%” z_index_tablet=”500″ link_option_url=”https:\/\/devconferences.marketing-interactive.com\/dma-my-2019\/aaron-gomez” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” position_text_shadow_horizontal_length_tablet=”0px” position_text_shadow_vertical_length_tablet=”0px” position_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” icon_hover_color=”#f73145″ icon_color__hover=”#f73145″ icon_color__hover_enabled=”on” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_blur_strength=”header_text_shadow_style,%91object Object%93″ body_text_shadow_horizontal_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_vertical_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_blur_strength=”body_text_shadow_style,%91object Object%93″ body_link_text_shadow_horizontal_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_vertical_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_blur_strength=”body_link_text_shadow_style,%91object Object%93″ body_ul_text_shadow_horizontal_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_vertical_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_blur_strength=”body_ul_text_shadow_style,%91object Object%93″ body_ol_text_shadow_horizontal_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_vertical_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_blur_strength=”body_ol_text_shadow_style,%91object Object%93″ body_quote_text_shadow_horizontal_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_vertical_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_blur_strength=”body_quote_text_shadow_style,%91object Object%93″ position_text_shadow_horizontal_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_vertical_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_blur_strength=”position_text_shadow_style,%91object Object%93″]<\/p>\n

GOJEK<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Speakers” global_parent=”3344″ column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ custom_padding=”|||” make_equal=”on” disabled_on=”off|off|off” module_class=”flex-row-wrapper” _builder_version=”3.26.3″ max_width=”1440px” z_index_tablet=”500″ use_custom_width=”on” custom_width_px=”1440px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px”][et_pb_column type=”1_4″ global_parent=”3344″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member admin_label=”Grab_Cheryl” global_parent=”3344″ name=”Cheryl Goh” position=”Head of Marketing” image_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2019\/07\/Grab_CherylGoh.jpg” icon_color=”#6b0b0c” disabled_on=”off|off|off” _builder_version=”3.26.3″ header_font=”Roboto|700|||||||” header_line_height=”1.7em” body_text_color=”#333333″ body_line_height=”1.8em” border_radii=”on|10px|10px|10px|10px” border_radii_image=”on|50%|50%|50%|50%” box_shadow_style=”preset1″ box_shadow_blur=”70px” box_shadow_color=”rgba(110,130,208,0.18)” text_orientation=”center” custom_margin=”||0px|” custom_padding=”30px|30px|30px|30px|true|true” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”8%” z_index_tablet=”500″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” position_text_shadow_horizontal_length_tablet=”0px” position_text_shadow_vertical_length_tablet=”0px” position_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” icon_hover_color=”#f73145″ icon_color__hover=”#f73145″ icon_color__hover_enabled=”on” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_blur_strength=”header_text_shadow_style,%91object Object%93″ body_text_shadow_horizontal_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_vertical_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_blur_strength=”body_text_shadow_style,%91object Object%93″ body_link_text_shadow_horizontal_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_vertical_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_blur_strength=”body_link_text_shadow_style,%91object Object%93″ body_ul_text_shadow_horizontal_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_vertical_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_blur_strength=”body_ul_text_shadow_style,%91object Object%93″ body_ol_text_shadow_horizontal_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_vertical_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_blur_strength=”body_ol_text_shadow_style,%91object Object%93″ body_quote_text_shadow_horizontal_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_vertical_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_blur_strength=”body_quote_text_shadow_style,%91object Object%93″ position_text_shadow_horizontal_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_vertical_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_blur_strength=”position_text_shadow_style,%91object Object%93″ link_option_url=”https:\/\/devconferences.marketing-interactive.com\/dma-my-2019\/cheryl-goh”]<\/p>\n

Grab<\/strong><\/p>\n

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Malaysia Digital Economy Corporation (MDEC)<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ global_parent=”3344″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member admin_label=”Nespresso_EveFong” global_parent=”3344″ name=”Eve Fong” position=”Head of Digital & Ecommerce” icon_color=”#6b0b0c” disabled_on=”off|off|off” _builder_version=”3.26.3″ header_font=”Roboto|700|||||||” header_line_height=”1.7em” body_text_color=”#333333″ body_line_height=”1.8em” border_radii=”on|10px|10px|10px|10px” border_radii_image=”on|50%|50%|50%|50%” box_shadow_style=”preset1″ box_shadow_blur=”70px” box_shadow_color=”rgba(110,130,208,0.18)” text_orientation=”center” custom_margin=”||0px|” custom_padding=”30px|30px|30px|30px|true|true” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”8%” z_index_tablet=”500″ link_option_url=”https:\/\/devconferences.marketing-interactive.com\/dma-my-2019\/eve-fong” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” position_text_shadow_horizontal_length_tablet=”0px” position_text_shadow_vertical_length_tablet=”0px” position_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” icon_hover_color=”#f73145″ icon_color__hover=”#f73145″ icon_color__hover_enabled=”on” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_blur_strength=”header_text_shadow_style,%91object Object%93″ body_text_shadow_horizontal_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_vertical_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_blur_strength=”body_text_shadow_style,%91object Object%93″ body_link_text_shadow_horizontal_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_vertical_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_blur_strength=”body_link_text_shadow_style,%91object Object%93″ body_ul_text_shadow_horizontal_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_vertical_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_blur_strength=”body_ul_text_shadow_style,%91object Object%93″ body_ol_text_shadow_horizontal_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_vertical_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_blur_strength=”body_ol_text_shadow_style,%91object Object%93″ body_quote_text_shadow_horizontal_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_vertical_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_blur_strength=”body_quote_text_shadow_style,%91object Object%93″ position_text_shadow_horizontal_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_vertical_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_blur_strength=”position_text_shadow_style,%91object Object%93″ image_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2019\/07\/Nespresso_EveFong.jpg”]<\/p>\n

Nespresso Malaysia<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][et_pb_column type=”1_4″ global_parent=”3344″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member admin_label=”QSR_EmilyChong” global_parent=”3344″ name=”Emily Chong” position=”Deputy General Manager” image_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2019\/07\/Emily-Chong.jpg” icon_color=”#6b0b0c” disabled_on=”off|off|off” _builder_version=”3.26.3″ header_font=”Roboto|700|||||||” header_line_height=”1.7em” body_text_color=”#333333″ body_line_height=”1.8em” border_radii=”on|10px|10px|10px|10px” border_radii_image=”on|50%|50%|50%|50%” box_shadow_style=”preset1″ box_shadow_blur=”70px” box_shadow_color=”rgba(110,130,208,0.18)” text_orientation=”center” custom_margin=”||0px|” custom_padding=”30px|30px|30px|30px|true|true” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”8%” z_index_tablet=”500″ link_option_url=”https:\/\/devconferences.marketing-interactive.com\/dma-my-2019\/emily-chong” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” position_text_shadow_horizontal_length_tablet=”0px” position_text_shadow_vertical_length_tablet=”0px” position_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” icon_hover_color=”#f73145″ icon_color__hover=”#f73145″ icon_color__hover_enabled=”on” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_blur_strength=”header_text_shadow_style,%91object Object%93″ body_text_shadow_horizontal_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_vertical_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_blur_strength=”body_text_shadow_style,%91object Object%93″ body_link_text_shadow_horizontal_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_vertical_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_blur_strength=”body_link_text_shadow_style,%91object Object%93″ body_ul_text_shadow_horizontal_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_vertical_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_blur_strength=”body_ul_text_shadow_style,%91object Object%93″ body_ol_text_shadow_horizontal_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_vertical_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_blur_strength=”body_ol_text_shadow_style,%91object Object%93″ body_quote_text_shadow_horizontal_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_vertical_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_blur_strength=”body_quote_text_shadow_style,%91object Object%93″ position_text_shadow_horizontal_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_vertical_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_blur_strength=”position_text_shadow_style,%91object Object%93″]<\/p>\n

Pizza Hut Malaysia<\/strong><\/p>\n

[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Speakers” global_parent=”3344″ column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ custom_padding=”|||” make_equal=”on” disabled_on=”off|off|off” module_class=”flex-row-wrapper” _builder_version=”3.26.3″ max_width=”1440px” z_index_tablet=”500″ use_custom_width=”on” custom_width_px=”1440px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px”][et_pb_column type=”1_4″ global_parent=”3344″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_team_member admin_label=”Shopee_LokWL” global_parent=”3344″ name=”Lok Weng Lum” position=”Head of Online Marketing, Campaigns and CRM” image_url=”https:\/\/devconferences.marketing-interactive.com\/experience360-id\/wp-content\/uploads\/sites\/28\/2019\/07\/Wenglum-1.jpg” icon_color=”#6b0b0c” disabled_on=”off|off|off” _builder_version=”3.26.3″ header_font=”Roboto|700|||||||” header_line_height=”1.7em” body_text_color=”#333333″ body_line_height=”1.8em” border_radii=”on|10px|10px|10px|10px” border_radii_image=”on|50%|50%|50%|50%” box_shadow_style=”preset1″ box_shadow_blur=”70px” box_shadow_color=”rgba(110,130,208,0.18)” text_orientation=”center” custom_margin=”||0px|” custom_padding=”30px|30px|30px|30px|true|true” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”8%” z_index_tablet=”500″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” position_text_shadow_horizontal_length_tablet=”0px” position_text_shadow_vertical_length_tablet=”0px” position_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” icon_hover_color=”#f73145″ icon_color__hover=”#f73145″ icon_color__hover_enabled=”on” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_blur_strength=”header_text_shadow_style,%91object Object%93″ body_text_shadow_horizontal_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_vertical_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_blur_strength=”body_text_shadow_style,%91object Object%93″ body_link_text_shadow_horizontal_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_vertical_length=”body_link_text_shadow_style,%91object Object%93″ body_link_text_shadow_blur_strength=”body_link_text_shadow_style,%91object Object%93″ body_ul_text_shadow_horizontal_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_vertical_length=”body_ul_text_shadow_style,%91object Object%93″ body_ul_text_shadow_blur_strength=”body_ul_text_shadow_style,%91object Object%93″ body_ol_text_shadow_horizontal_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_vertical_length=”body_ol_text_shadow_style,%91object Object%93″ body_ol_text_shadow_blur_strength=”body_ol_text_shadow_style,%91object Object%93″ body_quote_text_shadow_horizontal_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_vertical_length=”body_quote_text_shadow_style,%91object Object%93″ body_quote_text_shadow_blur_strength=”body_quote_text_shadow_style,%91object Object%93″ position_text_shadow_horizontal_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_vertical_length=”position_text_shadow_style,%91object Object%93″ position_text_shadow_blur_strength=”position_text_shadow_style,%91object Object%93″ link_option_url=”https:\/\/devconferences.marketing-interactive.com\/dma-my-2019\/lok-weng-lum”]<\/p>\n

Shopee<\/strong><\/p>\n

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SKRINE<\/strong><\/p>\n

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ZALORA<\/strong><\/p>\n

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ZALORA<\/strong><\/p>\n

\u00a0<\/p>\n

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Speaker’s Profile Kannan Rajaratnam\u00a0Customer Experience and Epayments Director, Southeast Asia\u00a0ZALORAKannan has worked in the e-commerce industry since 2007; as an entrepreneur he successfully transformed SMEs by adapting them to a then new business model. He is now responsible for shaping and driving customer experience innovation throughout the Zalora Group, Southeast Asia. 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