In 2025, marketers in Singapore and across Asia are grappling with a critical challenge: delivering highly personalised experiences to customers who expect them. Globally, a massive 71% of consumers demand this level of personalisation. This requires a complex mix of creativity and data. Specifically, building customer loyalty is becoming increasingly vital, with loyalty programmes in Singapore alone projected to grow by 14.4% annually, reaching US$501.5 million in 2025.

This hyper-personalisation trend, fuelled by AI and advanced analytics, is accelerating across the Asia-Pacific region. Furthermore, customers who interact with brands across multiple platforms show 1.6x higher lifetime value, making unified, omnichannel strategies essential.

Grow with Braze Singapore 2025 is your strategic guide to navigating these complexities. Discover how top-performing brands achieve up to 59% higher engagement and 74% more purchases per user through sophisticated customer engagement strategies. Gain actionable insights on unifying your marketing technology stack, implementing AI-powered personalisation, and creating seamless omnichannel experiences that drive measurable results.

Why Attend:

  • Gain actionable insights from marketing and CX leaders on leveraging AI, personalisation, and unified data to drive business outcomes.
  • Experience innovative, hands-on demonstrations of the latest advancements in AI-powered engagement and cross-channel campaign orchestration.
  • Network and foster valuable connections with peers and industry innovators.
  • Discover strategies to overcome the challenges of siloed data and fragmented channels.
  • Learn how to achieve significant increases in customer engagement and purchase rates.

SPEAKERS

Leroy Chua

Leroy Chua

Senior Director, Digital and Loyalty Marketing

The Coffee Bean & Tea Leaf
Paustina Chou

Paustina Chou

GM, Product Development

Sgcarmart

Jodie Lam

Jodie Lam

VP of Marketing

ShopBack

Shahid Nizami

Shahid Nizami

VP, APAC and GCC

Braze

Samuel Meyer

Samuel Meyer

Senior Director, APAC

Braze

REZWANA MANJUR

REZWANA MANJUR

EDITOR-IN-CHIEF

MARKETING-INTERACTIVE

AGENDA

22 May 2025
09:00am – 01:30pm GMT+8
Venue: CHIJMES Hall
(30 Victoria Street @ Level 1)

Day(s)

:

Hour(s)

:

Minute(s)

:

Second(s)

9:00

Registration

9:55

WELCOME REMARKS

Speaker:

REZWANA MANJUR

REZWANA MANJUR

EDITOR-IN-CHIEF

MARKETING-INTERACTIVE

10:00

OPENING ADDRESS

Speaker:

Shahid Nizami

Shahid Nizami

VP, APAC and GCC

Braze

10:05

PANEL DISCUSSION

Speakers:

Leroy Chua

Leroy Chua

Senior Director, Digital and Loyalty Marketing

The Coffee Bean & Tea Leaf
Paustina Chou

Paustina Chou

GM, Product Development

Sgcarmart

Jodie Lam

Jodie Lam

VP of Marketing

ShopBack

Moderator:

Shahid Nizami

Shahid Nizami

VP, APAC and GCC

Braze

10:20

FINDINGS FROM BRAZE’S ANNUAL CUSTOMER ENGAGEMENT REPORT

Speaker:

Samuel Meyer

Samuel Meyer

Senior Director, APAC

Braze

10:40

NETWORKING BREAK

11:00

INTERACTIVE CUSTOMER ENGAGEMENT SHOWCASE

11:30

PANEL DISCUSSION

12:00

BUFFET LUNCH & NETWORKING

13:30

END OF EVENT

Contact us

Joey Teh
Regional Event Producer
MARKETING-INTERACTIVE
joeyt@marketing-interactive.com
Tel: +65 9199 3130