In 2025, marketers in Singapore and across Asia are grappling with a critical challenge: delivering highly personalised experiences to customers who expect them. Globally, a massive 71% of consumers demand this level of personalisation. This requires a complex mix of creativity and data. Specifically, building customer loyalty is becoming increasingly vital, with loyalty programmes in Singapore alone projected to grow by 14.4% annually, reaching US$501.5 million in 2025.
This hyper-personalisation trend, fuelled by AI and advanced analytics, is accelerating across the Asia-Pacific region. Furthermore, customers who interact with brands across multiple platforms show 1.6x higher lifetime value, making unified, omnichannel strategies essential.
Grow with Braze Singapore 2025 is your strategic guide to navigating these complexities. Discover how top-performing brands achieve up to 59% higher engagement and 74% more purchases per user through sophisticated customer engagement strategies. Gain actionable insights on unifying your marketing technology stack, implementing AI-powered personalisation, and creating seamless omnichannel experiences that drive measurable results.
Why Attend:
- Gain actionable insights from marketing and CX leaders on leveraging AI, personalisation, and unified data to drive business outcomes.
- Experience innovative, hands-on demonstrations of the latest advancements in AI-powered engagement and cross-channel campaign orchestration.
- Network and foster valuable connections with peers and industry innovators.
- Discover strategies to overcome the challenges of siloed data and fragmented channels.
- Learn how to achieve significant increases in customer engagement and purchase rates.
SPEAKERS

Leroy Chua
Senior Director, Digital and Loyalty Marketing

Paustina Chou
GM, Product Development
Sgcarmart

Jodie Lam
VP of Marketing
ShopBack

Samuel Meyer
Senior Director, APAC
Braze

REZWANA MANJUR
EDITOR-IN-CHIEF
MARKETING-INTERACTIVE
AGENDA
22 May 2025
09:00am – 01:30pm GMT+8
Venue: CHIJMES Hall
(30 Victoria Street @ Level 1)
Day(s)
:
Hour(s)
:
Minute(s)
:
Second(s)
9:00
Registration
9:55
WELCOME REMARKS
Speaker:

REZWANA MANJUR
EDITOR-IN-CHIEF
MARKETING-INTERACTIVE
10:00
OPENING ADDRESS
Speaker:
10:05
PANEL DISCUSSION
Speakers:

Leroy Chua
Senior Director, Digital and Loyalty Marketing

Paustina Chou
GM, Product Development
Sgcarmart

Jodie Lam
VP of Marketing
ShopBack
Moderator:
10:20
FINDINGS FROM BRAZE’S ANNUAL CUSTOMER ENGAGEMENT REPORT
Speaker:

Samuel Meyer
Senior Director, APAC
Braze
10:40
NETWORKING BREAK
11:00
INTERACTIVE CUSTOMER ENGAGEMENT SHOWCASE
11:30
PANEL DISCUSSION
12:00
BUFFET LUNCH & NETWORKING
13:30
END OF EVENT
Contact us
Joey Teh
Regional Event Producer
MARKETING-INTERACTIVE
joeyt@marketing-interactive.com
Tel: +65 9199 3130